SubQuery: Customer service report

Nicholas (Niccolo) Roberts · Sovereign Source Super Intelligence

Expanded web report · Related PDF snapshot: 22 October 2026 · PDF page 16

Research reviewed 22 October 2026 · Evidence and editorial planning guidance are distinguished below.

Give accurate answers and preserve customer commitments

Give customers product-specific release information rather than unqualified package-ecosystem warnings. Record the version and distribution channel when escalating a concern. Avoid asking customers to run diagnostic commands copied from a security thread.

Your immediate priorities

Use the approved affected-product list and its evidence date.
Escalate unexpected software behavior with version and source details.

How to work through the decision

Use one approved, dated account of what is known, what is still being checked and when the next update is expected. Avoid diagnosing compromise from a customer’s description alone. Record the minimum information needed to route a case; passwords, payment card details and recovery codes do not belong in ordinary support chat. Track unresolved orders and promised follow-ups separately from general incident questions.

Evidence to ask for

A clear product-support brief with confirmed scope and pending checks.

Can we identify the product version this customer actually obtained?

Work with the next person

Send the business manager a concise list of customer effects, unresolved commitments and recurring questions. Escalate new security evidence through the incident channel, preserving the original report without circulating sensitive material.

Continue with the business manager report for this topic.

A scenario to rehearse

Illustrative exercise, not an observed customer incident: A package is absent from the application’s direct dependency list but appears in the CI lockfile through a build tool. The exercise follows the install path and publishing credentials rather than closing the case after a source-code search.

What a useful outcome looks like

A clear product-support brief with confirmed scope and pending checks. Keep the decision dated and return to it if new evidence changes the scope.

Sources and further reading

StepSecurity SubQL ecosystem investigation

What does this mean for your business?

Use the Cyber Health Review to turn the research into priorities for your own operating model.

Contact help@cyberpolycrisis.com

A planning tool.
A starting point for evidence.

Based on the Cyberpolycrisis articles by Nicholas Roberts. The articles examine shared dependencies across concurrent events; they do not establish a single coordinated campaign.

How is readiness calculated?

Each applicable control has equal weight: established and tested = 100, partly in place = 50, missing or untested = 0, and not sure = 0 pending verification. The mean is rounded to a whole number. AI controls are excluded when you report no AI use.

The planning bands are 0–49 “Stabilize”, 50–79 “Close gaps”, and 80–100 “Close remaining gaps” or “Validate and maintain” when none remain. These are editorial priorities, not validated risk thresholds. A current incident concern overrides the band. A high average can still contain a consequential individual gap.

This is a self-reported checklist. It does not measure the probability of a breach, scan your systems or certify your security.

What does the network map show?

Connections reflect thematic overlap in the published network analysis. Highlighted connections mean your answers show gaps in both areas. They do not demonstrate a live attack path, causal link or measured likelihood. Line thickness is illustrative.

Why these platforms?

The shortlist matches your business needs to documented capabilities. Shopify can own commerce records; Palantir can support governed operational workflows; Databricks can govern analytics and AI data; Cloudflare can protect access and applications and host suitable workloads.

“Safe haven” means a better-controlled operating model, not a guarantee from a vendor. Documentation alone does not establish a comparative security track record. Before buying, review current assurance reports, relevant incident disclosures, contract terms, data location, implementation cost and exit options.

Vendor controls depend on product, plan and configuration. Your team remains responsible for access, integrations, data and recovery.

Where do my answers go?

Scoring runs in your browser. Saving progress is optional and uses this browser’s local storage. Anyone with access to the browser profile could read saved answers. Your completed review is sent to the chatbot only when you explicitly select “Include my completed review with the next question.”

Chat sends your message and recent conversation to Cloudflare Workers AI. This app keeps the conversation in page memory and does not save transcripts to a database. “New chat” clears that local conversation; it cannot recall data already sent. Hosting and AI providers process requests under their own terms. Do not share passwords, API keys, customer data or confidential incident details.

If you choose “Email me a follow-up,” we store your email address, consent version and request timestamps privately in Cloudflare for Nicholas Roberts to respond. Your chat and assessment aren’t included in this request, and the email address isn’t sent to the AI. This is a personal follow-up request, not a newsletter subscription. You can ask Nicholas to remove your request through his LinkedIn profile.

Downloads stay on your device. The contact button opens a generic email draft and does not include your answers. Hosting providers still process ordinary web requests; do not put assessment information in URLs.

Sources and version

Methodology 1.0. Capability documentation reviewed October 2026. Review current vendor terms and controls before making a decision.

JavaScript is needed to calculate your plan locally. You can still download the free report, read the methodology and explore the Cyberpolycrisis network analysis.