cyberpolycrisis.com

Customer

Report edition: 22 October 2026 · PDF page 29

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You experience resilience through a checkout that works, accurate order information, reliable delivery and support that can resolve exceptions. During a disruption, you need clear updates about service availability, whether your information may be affected, what action is required and when the next update will arrive. Use the business's established support channels to verify unexpected requests or instructions. The business remains responsible for protecting your information, honoring commitments and explaining how orders, refunds and account access will be handled through recovery or migration.

Email Nicholas: Ask how orders and customer data are protected

What does this mean for your business?

Use the Cyber Health Review to turn the research into priorities for your own operating model.

Contact help@cyberpolycrisis.com