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AI agents: Technical manager report

Expanded web report · Related PDF snapshot: 22 October 2026 · PDF page 7

Research reviewed 22 October 2026 · Evidence and editorial planning guidance are distinguished below.

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Connect exposure, ownership and verification

Govern the whole agent system: identity, orchestration, tools, data and runtime. A prompt does not replace permissions. Establish an inventory and an expiry or review process for credentials, integrations and tool grants as agents move between experimentation and production.

Your immediate priorities

  • Separate agent identities from broad employee or administrator credentials.
  • Require evidence of enforceable approval gates and a tested kill switch before expanding access.

How to work through the decision

Maintain one investigation record linking the relevant asset, identity, business workflow, evidence location and accountable owner. Distinguish confirmed facts, working hypotheses and missing telemetry. Coordinate changes across teams so one action does not invalidate another team’s evidence or recovery path. Define acceptance before restoration, including the tests that must fail as well as the functions that must succeed.

Evidence to ask for

An agent register with tool scopes, approval owners, logs and revocation tests.

Can we stop one agent without disabling the entire customer operation?

Work with the next person

Give the engineer a scoped investigation and change plan with preservation requirements and acceptance tests. Bring unresolved business tradeoffs back to the owner rather than treating them as purely technical choices.

Continue with the software engineer report for this topic.

A scenario to rehearse

Illustrative exercise, not an observed customer incident: A support agent can draft a refund explanation and also call the refund API. The exercise tests whether a persuasive conversation can cause payment without the separate approval required by the business.

What a useful outcome looks like

An agent register with tool scopes, approval owners, logs and revocation tests. Keep the decision dated and return to it if new evidence changes the scope.

Sources and further reading

What does this mean for your business?

Use the Cyber Health Review to turn the research into priorities for your own operating model.

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